How do I return an item?
If you are not happy with your product you must return it within 30 days. Products returned after 30 days are not eligible for a credit. Product must be returned in the original packaging, and must include all parts. Upon receipt of the merchandise and inspection, Discount Office Chairs USA will issue a credit. Please be aware that a 30% restocking fee will apply on all returns.
Unfortunately Discount Office Chairs USA is not responsible for return freight charges as we will not accept product shipped back without pre-paid freight. Orders of 2 or more products are not eligible for return. When purchasing more than 1 item, we suggest ordering the first item to test and be sure it meets your needs, and then ordering the balance of the items needed.
Please email us for an authorization code to be approved and issued prior to making any returns: orders@DiscountOfficeChairsUSA.com
What if I receive a damaged product?
If you receive a damaged product, please refuse delivery from the carrier. Open the box prior to signing for the goods and inspect for any concealed damage. In the event that damage was not immediately evident, contact us, and a customer service representative will work with the manufacturer to get you any replacement parts necessary. All products are covered under manufacturer warranty.