Here is the important stuff:

Under this warranty, claims must be made within the following periods from the original date of purchase: (a) non-moving parts are warranted for five years; (b) gas cylinders, mechanisms and other moving parts are warranted for two years; and (c) upholstered materials and foam are warranted for two years.

Warranty is based on an eight hour, single-shift work day and for users weighing up to 250 pounds

If you have an issue contact DISCOUNTOFFICECHAIRSUSA and we will work with the manufacturer onyour behalf to get you what you need.

For the complete manufactures warranty, click the link below:

http://www.officestogousa.com/warranty.html

KEEP IT SIMPLE.  If you you need repair or replacement contact us and we will do the rest.  customerservice@discountofficechairsusa.com